Legal

Privacy policy and terms

This page explains what information we collect when you contact us through this website, what we do with it, and the terms for using the site.

Who we are

This website is operated by Steelzz LTD, trading as Tankor, an aquarium installation, aquascaping and maintenance service based in Sheffield. You can contact us about privacy at hello@tankor.co.uk.

What we collect

When you send an enquiry, we collect the details you choose to give us:

  • your name and email address;
  • your phone number, if you provide one;
  • your area or postcode;
  • details about your aquarium and the work you're interested in;
  • how you'd prefer us to contact you.

To protect the form from abuse, our server also briefly processes your IP address to limit repeated submissions. It is not stored with your enquiry.

How we use it

We use your details only to respond to your enquiry, discuss the work and, if you go ahead, arrange it. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to people who contact us.

We don't sell your information or use it for marketing without your permission.

How your enquiry is delivered

Enquiries are sent to us by email using a third-party form delivery service (FormSubmit). The provider processes the message only to deliver it to us.

How long we keep it

We keep enquiries for as long as we need them to deal with your request and any work that follows, and then delete them unless we need to keep records for legal or accounting reasons.

Cookies and analytics

This website does not use advertising or analytics cookies.

Your rights

Under UK data protection law you can ask to see the personal information we hold about you, ask us to correct or delete it, or object to how we use it. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ico.org.uk).

Website terms

Photography

Photographs on this website are used to show aquarium styles and ideas. Unless we say otherwise, they are not photographs of Tankor customers or of work carried out by Tankor. Copyright in each photograph stays with its owner. If you own an image shown here and would like it credited or removed, please get in touch and we'll sort it promptly.

Prices and quotes

Nothing on this website is a fixed price or an offer. Every job is quoted individually, and the quote we give you is what applies.